Help Center
Find answers and support for using Shabbat Wake.
Troubleshooting
The alarm didn't ringShabbat Wake is carefully tested, but Android settings, permissions, sound files, or device behavior can sometimes prevent an alarm from working as expected.
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Alarms worked before but stopped workingIf alarms worked normally at first and then stopped after several days or weeks, Android may have put Shabbat Wake to sleep.
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Will alarms work when the phone is on silent or Do Not Disturb?Yes. Shabbat Wake uses the phone's alarm volume, rather than the normal ringtone or media volume.
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A custom alarm sound isn't playingCustom alarm sounds depend on the selected audio file remaining available to the app.
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The alarm didn't work after changing time zonesShabbat Wake includes logic to update alarm scheduling when the phone's time zone changes.
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Shabbat Wake still isn't working correctlyIf the usual troubleshooting steps do not solve the problem, the best next step is to send an error log.
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How to report a display or translation problemIf text looks incorrect, a translation feels wrong, or the layout breaks with larger system fonts, please report it.
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How to manage reminder and alarm notificationsNotification settings can be managed from:
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How to stop an alarm manuallyShabbat Wake can show a Stop button while an alarm is ringing.
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How to change the time formatBy default, Shabbat Wake follows the phone's time format.
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How to change the app languageShabbat Wake normally follows the phone's language when a supported language is available.
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How to change the alarm duration sliderThe alarm duration slider can be displayed in different ways.
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How to restore a Supporter subscription on a new deviceA Shabbat Wake Supporter subscription is linked to the Google account used for the purchase.
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Is Shabbat Times a one-time purchase?Access to the Shabbat Times calendar and image feature is unlocked with a one-time purchase.
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A city is missing from Shabbat TimesShabbat Times supports a large list of locations, but some cities may still be missing.
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How to send feedback or suggest an ideaFeedback, suggestions, and ideas are always welcome.
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