Shabbat Wake still isn't working correctly
If the usual troubleshooting steps do not solve the problem, the best next step is to send an error log.
Troubleshooting
If the usual troubleshooting steps do not solve the problem, the best next step is to send an error log.
Open:
Drawer → Help & Info → Send Error Log
The error log contains technical information that can help identify what happened and makes it easier to investigate alarm-related problems.
After sending the log, support can be contacted at:
A short description of the problem is helpful, especially when it includes:
- What was expected to happen.
- What happened instead.
- Whether the problem happens every time or only sometimes.
- The approximate time of the affected alarm.
If the problem is specifically related to an alarm not ringing, start with The alarm didn't ring.
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